If a package is delayed, marked as delivered but missing, damaged in transit, or otherwise experiences a shipping issue, Owl & Goose Gifts will first file an investigation and/or claim with the shipping carrier before any refund, replacement, or reshipment is processed. Resolution timelines depend on the carrier’s claims process.
Orders that do not show delivered may be eligible for review after 30 days from the shipment date. International orders may require additional transit time and are not eligible for the same shipping claim timelines as domestic orders.
Free shipping promotions may be offered periodically and are subject to change at any time.
Owl & Goose Gifts reserves the right to limit, refuse, or cancel orders suspected of being placed for resale purposes.