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PRODUCT DETAILS:
Rue the Rainbow Cloud
PRODUCT DETAILS
Product Overview
Shipping Information
Please note that delivery dates provided by shipping carriers, such as UPS and USPS, are only estimates and represent the best-case scenario. Unfortunately, we cannot guarantee any specific delivery dates.While we strive to process and ship your order promptly, carrier delays are beyond our control.
All orders will ship within 1-4 business days, M-F, except for holidays. We do not conduct business on weekends. Oversized orders (25 or more items) may require an additional 3-5 business days handling time. Orders ship from Illinois.
Transit time within the U.S. is 2-7 business days depending on your location. Shipping is charged based on the size and weight of the items you order, as well as the distance the package must travel. Currently, we are not offering Expedited Shipping. Orders will be shipped via USPS, UPS or Fed Ex. Canadian and International transit times are 6-20 business days depending on the service used to ship your package.
Occasionally carrier delays may occur. If you experience a delayed delivery, you are eligible for a refund if the package does not show delivered within 30 days. We will not refund before 30 days have passed. Canadian and International shipments are not eligible for our 30 day refund policy. Canadian and International shipments are eligible for refund if they do not show delivered 30 days after the estimated transit time has passed. Thank you for your understanding.
If a package is tagged as "Return to Sender" by the shipping carrier due to Insufficient Address or any other reason, customers will be refunded for the product cost only. These orders are not eligible for a refund of the original shipping cost.
Owl & Goose Gifts reserves the right to limit the purchase of any items on this site. Products sold on our website are for end-user customers only and are not for resale.
We reserve the right to refuse or cancel any order if we suspect you are purchasing products for resale.
Return Policy, Damages, and Order Issues
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@owlandgoosegifts.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs.
PLEASE READ OUR DETAILED RETURN POLICY RELATING TO MYSTERY BOX & FULL SQUAD SETS RETURNS
Please inspect your order upon reception and contact us immediately if the item is damaged, or if you received the wrong item. You have 14 days to notify us if there is a problem with your order. Photos will be required in the case of Imperfect items. If we made a mistake or your item is damaged, we'll make it right for you.
PLEASE READ OUR DETAILED RETURN POLICY TO DETERMINE IF YOUR ITEM IS ELIGIBLE FOR REFUND OR REPLACEMENT.
We cannot accept returns on Clearance items or gift cards.
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